Privacy policy

At Tri Slides Fire Training, we are committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. Information we collect

We collect and process personal data that is necessary for the provision of our fire training services. The types of information we may collect include:

• Contact information: Name, email address, phone number.

• Company details: Business name, job titles, and address.

• Course information: Details of attendees, including names and any special requirements.

• Payment information: Bank account details or payment card details where relevant.

• Website usage data: Information about your visits to our website, including IP address, browser type, and browsing patterns (collected via cookies).

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2. How we use your information

We use your personal data to:

• Provide fire safety training services, including processing bookings and delivering courses.

• Communicate with you regarding course details, certificates, and customer support.

• Send information about our products, services, or updates that may interest you (if you have opted in to receive such communications).

• Ensure compliance with legal obligations, such as maintaining training records.

• Improve our website and services based on your feedback and usage patterns.

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3. Legal basis for processing

We collect and process personal data based on the following legal grounds:

• Performance of a contract: To fulfil our obligations under the contract when you book a training course with us.

• Legal obligations: To comply with applicable laws and regulations, such as health and safety record-keeping.

• Legitimate interests: To improve our services and keep you informed about relevant products and services (with an opt-out option).

• Consent: For marketing purposes when explicit consent is provided.

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4. How we store your data

We take appropriate technical and organisational measures to secure your personal data and protect it from unauthorised access, alteration, or disclosure. We store your data in secure systems and limit access to only those employees and third-party service providers who need it to perform their duties.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

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5. Sharing your information

We will not share your personal data with third parties unless:

• It is necessary to deliver our services (e.g., sharing attendee details with external trainers).

• We are required to do so by law or in response to a legal request.

• You have given your explicit consent.

We will never sell your personal information to third parties.

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6. Your rights

Under GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccurate or incomplete data.

• Erasure: You can request the deletion of your data where it is no longer necessary for the purposes for which it was collected.

• Objection: You have the right to object to the processing of your data based on legitimate interests or for direct marketing purposes.

• Restriction: You can request that we restrict the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [Contact Email].

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7. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser, and detailed information on the cookies we use can be found in our [Cookie Policy].

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8. Changes to our privacy policy

We may update this Privacy Statement from time to time in response to legal, technical, or business changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

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9. Contact us

If you have any questions about this Privacy Statement or how we handle your personal data, please contact us:

• Email: [Contact Email]

• Phone: [Contact Number]